Terms & Conditions

Welcome to MP General Supplies Company Limited ("we", "us", "our"). By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully.

1. About us

MP General Supplies Company Limited supplies stationery and office supplies, building materials and spare parts, and provides cleaning services to businesses, institutions and individuals in Tanzania. Our offices are at P.O. Box 8572, Makongo Juu – Dar es Salaam, Tanzania, , Chukwani – Zanzibar Island, Tanzania.

2. Quotations and orders

• Quotations are provided on request and are valid for the period stated on the quotation. If no period is stated, they are valid for 14 days.
• An order is accepted only when we confirm it in writing, by email or by message.
• We may decline or limit an order where stock is unavailable or where information provided is incomplete or incorrect.

3. Prices and payment

• Prices are quoted in Tanzanian Shillings (TZS) unless stated otherwise and may change without notice before an order is confirmed.
• Payment terms are agreed at the time of order confirmation. Goods remain our property until payment is received in full.
• Bulk and institutional orders may be subject to separate written terms.

4. Delivery

Delivery options, costs and timelines depend on your location and the products ordered, and are confirmed when we confirm your order. Delivery dates are estimates; we are not liable for delays caused by events outside our reasonable control.

5. Inspection, returns and refunds

• Please inspect goods on delivery and tell us of any damage, shortage or error within 48 hours.
• Goods may be returned or exchanged only where they are defective, damaged or not as ordered, and are unused and in their original packaging.
• Custom, special-order and perishable items are not returnable unless faulty.

6. Cleaning services

The scope, schedule and price of cleaning services are agreed in advance. You agree to give our staff safe access to the premises and to tell us of any hazards or special requirements. Please report any concern about a service within 24 hours so that we can put it right.

7. Use of this website

You agree to use this website lawfully and not to attempt to disrupt it, gain unauthorised access, or submit false or misleading information. Content on this website, including text, logos and images, belongs to MP General Supplies Company Limited or its licensors and may not be copied or reused without permission.

8. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from the use of our website, products or services. Our total liability for any claim is limited to the amount you paid for the product or service concerned. Nothing in these terms limits liability that cannot be limited by law.

9. Governing law

These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction over any dispute arising from them.

10. Changes to these terms

We may update these terms from time to time. The version published on this page applies to your use of the website and to orders placed after the update.

11. Contact us

Questions about these terms? Email sales@mpgeneralsupplies.co.tz or call +255 798 126 766.